@ 2025 THEGRTCWS US ALL METAL inc.All l Rights Reserved
Warranty Policy
1. Coverage
This warranty covers defects in materials and workmanship under normal use during the warranty period. It applies only to the original purchaser and is non-transferable. The warranty does not extend to any third-party accessories, unauthorized modifications, or products used outside their intended purpose.
2. Warranty Period
Unless otherwise stated, all products are covered by a 12-month limited warranty starting from the date of purchase. Certain product categories may carry different warranty durations as specified on the product page or packaging.
3. What Is Covered
During the warranty period, we will repair or replace, at no additional cost, any product or component proven defective due to improper materials or workmanship. Replacement items may be new or refurbished and are provided at our sole discretion.
4. What Is Not Covered
This warranty does not cover:
- Damage resulting from accidents, misuse, abuse, or improper installation
- Normal wear and tear, cosmetic damage, or surface scratches
- Damage caused by modifications or repairs performed by unauthorized personnel
- Damage caused by environmental factors such as moisture, extreme temperatures, or natural disasters
- Consumable parts such as batteries (unless the failure is due to a manufacturing defect)
5. Warranty Claim Process
To submit a warranty claim, please contact our customer support team with:
- Proof of purchase (order number, receipt, or invoice)
- A clear description of the issue
- Photos or videos demonstrating the defect
Upon reviewing your claim, our support team may request additional information. Claims approved under warranty will be processed promptly.
6. Limitations & Liability
To the maximum extent permitted by applicable law, our liability under this warranty is limited to the repair or replacement of the defective product. We are not responsible for consequential, incidental, or indirect damages resulting from the use of the product.
7. Governing Law
This warranty shall be governed by and interpreted in accordance with the laws of the region where the product was originally purchased.